The OpExNow senior leadership team is comprised of seasoned professionals, each averaging over twenty years of senior executive experience at national and regional organizations such as Washington Mutual, Morgan Stanley, Caliber Home Loans, Countrywide Mortgage, Aurora Loan Services, Select Portfolio Servicing, First Nationwide Mortgage, Union Bank, Mellon Mortgage, JPMorgan Chase, and Fannie Mae.
Our experience in scoping and leading large-scale programs including system implementations, outsourcing or business line expansion and industry-critical regulatory and compliance initiatives is an invaluable asset for any financial services organization. to execution bringing deep subject matter expertise to your operational challenges is our niche. Our clients include mortgage originators, mortgage loan servicers, credit unions, GSEs, commercial banks, issuers and investors.
With 25 years of solutions-driven energy and expertise, OpExNow CEO and Founder, Arleen Scavone has established OpExNow as a go-to resource for organizational change management. Arleen's dynamic leadership and proficiency in strategy definition, execution plans and operational readiness insures that OpExNow clients get the desired results. Flawless execution and a track record of project management success have gained Arleen the respect of mortgage banking executives around the country.
Currently, she offices at one of the nation's largest Financial Institutions, leading a team in designing and executing their conversion to a new servicing system. Mobilizing large scale projects under regulatory directives is her specialty, in the forefront of the response to the 2011 OCC Foreclosure Lookback Directive, a project that touched more than a million customers. She also led the OpExNow team that consulted with leading Mortgage Servicers to successfully implement and then increase their respective borrower participation under the MHA-HAMP program. Leveraging her systems and process integration expertise, Arleen reengineered the operational and organizational platform within a prestigious Private Label Servicer to deliver service excellence to their high networth and managed asset. Arleen directly consults with clients of all sizes include Bank of America, Wells Fargo, Morgan Stanley, Saxon, Nationstar, Prospect Mortgage, Stonegate Mortgage, Boeing Employees Credit Union, Western Federal Credit Union, Arizona Federal Credit Union and more.
As a Senior Vice President for Washington Mutual, she managed sales and operations over a nine-year tenure. Prior to that, she directed First Bank's $1 billion newly acquired 30-plus retail branch and small business banking profit center. Other financial institutions she has served include Chicago Title, Fidelity National Title, Lockheed Federal Credit Union, Countrywide Mortgage, Great Western Bank and HomeFed Bank.
Arleen has assembled an exceptional team of accomplished professionals ready to take on the most challenging projects. Under her leadership, the OpExNow team has raised the bar for achieving and exceeding targeted business objectives from start-up to growth, merger and acquisition, and turnaround situations.
Arleen is a graduate of the Graduate School of Retail Bank Management at the University of Virginia and has completed 30-plus years of company-sponsored training and external development programs including WaMu Leading Large, Chairman's Challenge and Six Sigma.
As Partner and Managing Director of Strategic Business Development Stephen Faulkner brings more than 30 years of diversified senior executive experience in mortgage banking operations. His creative, results-oriented management philosophy has consistently improved the performance of mortgage banking organizations.
Immediately prior to joining OpExNow, Stephen served as President and COO of Vericrest Financial, a highly rated special servicer, where he implemented several unique solutions to improve loss mitigation efforts. Stephen also led efforts to develop proactive compliance and quality control, insuring a strong control environment. The results at Vericrest led to multiple ratings increases from both Fitch and S & P.
In previous positions, he developed and executed organizational restructuring, strategic outsourcing and process improvement initiatives at several mortgage servicers, resulting in annualized cost savings exceeding $100 million. Stephen directed the operational integration of two mortgage servicing platforms with over 300,000 loans and associated loan balances exceeding $38 billion, resulting in increased efficiency and effectiveness of servicing.
As Senior VP of Loss Prevention for Saxon Mortgage, Stephen led the development of process design and qualification tools that allowed early implementation of HAMP program, resulting in over 33,000 trial modifications in the first 90 days. His efforts in strengthening controls and procedures in Investor Reporting and Investor Accounting departments at one firm resulted in obtaining a FNMA top tier rating and a servicer excellence award.
Stephen holds a B.S. in Accounting from the University of Alabama. He is a licensed CPA in the State of Texas.
Dana is a dynamic, energetic, and strategic leader who rolls up her sleeves to get the job done. Dana possesses over 20 years of financial services experience in Human Resources, Strategic/Workforce Planning, Talent Management, Organizational Development/Effectiveness, Learning, and Recruiting. She is recommended as an honest, straight-forward, and inspirational leader who has a "grace under pressure" demeanor. She has also earned several professional certifications and degrees within the fields of Human Resources, Organizational Development, and Project Management from St. Leo University, Harvard (Kaplan-Norton Balanced Scorecard), and American Bankers Association to name a few..
Dana is known as always taking a customer-centric approach when working with clients. She has a knack for seeing the big picture and excels at scaling solutions to provide short and long-term successes. Her consultative approach provides a deep and meaningful relationship that provides clients the trust and loyalty required in any successful relationship. She succeeds in ambiguous environments and is able to bring people together to drive for the most cost-effective and tangible results possible..
Specialized Knowledge: Learning and Development Strategic Planning ground-up strategies to augmentation of established L&D organizations Best-in-Class Learning Solutions specializing in Mortgage, Commercial, and Retail Banking (Systems, compliance, regulatory, and soft skill training development and delivery) Performance Management and Employee Engagement Organizational Change/Change Management Recruiting/Retention Strategies Executive Development/Coaching New Employee Orientation/Onboarding Programs HRIS/LMS Systems (Workday, Taleo, Cornerstone, SABA, Roundtable)
Troy is an experienced Talent Acquisition professional with more than 15 years of financial services recruiting and talent management experience. His experience encompasses sourcing, full life cycle recruiting, and management in various environments including vendor management, recruiting process outsourcers (RPO), and corporate recruiting departments. He has successfully helped to launch and build numerous start-ups to the successful completion of expansive hiring initiatives for Fortune 50 companies. Troy has a proven track record in finding and securing top talent in today’s tight job market.
His reputation for excellence in building out entire recruiting departments to staffing technology companies in Silicon Valley and staffing for the high demands in mortgage servicing at Fannie Mae (The Federal National Mortgage Association) during the housing crisis is one that has been well earned. What sets Troy apart from other industry professionals; his exceptional leadership capabilities, his process, passion, and true ability to deliver results. Troy has a proven track record in attracting and retaining the best talent for his clients, leveraging in-house expertise, existing regional relationships and a comprehensive global network. He has been a sourcing leader in Diversity Recruiting for a top financial services company.
Troy holds a Bachelor’s degree in Marketing and Economics from the University of Nebraska-Lincoln as well as multiple certifications within the recruiting and HR industries.
Randall Joyner has more than 25 years of varied levels of management experience in multi-national, fast growth and start up organizations. He has demonstrated knowledge in IT and business processes with a focus on Operational Risk Management principles within the financial services industry including Retail Banking, Loan Origination, Fulfillment, Servicing, Loss Mitigation, Default and Information Technology. Randall’s cross functional experiences provides flexibility for adapting to interactions with both business and technology teams.
His multiple short and long term consulting engagements have included successful Policies and Procedures program implementations, systems implementations, Business Continuity Program implementations, Operational Assessments, training development / delivery and CFPB compliance adherence with ongoing regulatory changes/audit remediation.
Randall maintains industry recognized Certifications – Master Business Continuity Professional (MBCP), Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM) and Project Management – Lean Process Certified (PM-LPC). These highly specialized certifications allow him to bring unique perspectives when Managing Projects and when conducting general or targeted operational assessments.
Michael Morris has more than 20 years of experience in Portfolio Management, Risk Management, and Quality Control. He has extensive knowledge in developing and maintaining Quality Control requirements for Originations and Servicing. He is well versed in regulatory touch points for mortgage banking, banking, and financial services. He has broad expertise in operations management, compliance management, QC technology, and regulatory change management. He has years of experience in multiple asset classes including mortgage loans (1st, 2nd and HELOC), credit cards, auto, manufactured housing, recreational vehicles, marine, and unsecured consumer transactions.
His engagements include developing and implementing the quality control and compliance framework for Originations (prefunding and post-closing), Servicing (Loan Administration and Default Management), Investor Reporting and Accounting. Each engagement includes compliance with Freddie Mac, Fannie Mae, FHA, VA, USDA, Ginnie Mae, federal and state regulation. He has successfully led multiple compliance engagements and pre-examination assessments for CFPB, Fair Credit Reporting Act, Flood, Homeowners Protection Act and many other regulatory assessments.
Prior to consulting - Michael led the operational risk and quality control departments. He has held key positions in past CFPB and State Legislative Steering Committees, and the Quality Control Oversight Committee. His expertise and experience helps him to successfully advise clients on their compliance and quality control efforts.
Jeff Links 30 years of Financial Sector execution-focused business management and consulting experience is recognized by client and colleagues as being talented, driven, well organized with strong problem-solving skills and a unique low-key management style that is focused on delivering best in class results..
His engagement focus over the last decade has been working with large banks & mid-sized mortgage companies leading major business channel changes through asset acquisitions, identifying opportunities for process improvements/optimization in line with regulatory standards, successfully driving sales & lending system implementations and consistently setting an example of integrity and professionalism that exceeds client expectations. He has also spent nearly two decades in multiple senior leadership positions in the financial sectors top 25 companies and eight years in the U.S. Marine Corps Reserve as a Non-Commissioned Officer and combat veteran serving in Operations Desert Shield & Storm. Jeff has achieved several certifications that directly support his passion for providing innovative solutions to dynamic challenges, improving overall business performance, maintaining strategic alignment with client objectives and motivating teams to achieve goals.Certified Project Management Professional (PMP) with diverse career providing project management (PMLC), product development (PLC), software development (SDLC) and well as a Six Sigma Green Belt..
Specialties: Leadership, strategic planning & design, business development, process improvement, program/project management, system integration, data migration, release management, product management, risk management, vendor management, mortgage servicing, mergers & acquisitions, banking operations, logistics planning & delivery, supply chain management, vision casting, cross-company integration, team building & communication, financial management, and regulatory remediation